Returns & Exchanges
At Canopy, we want you to love every piece of your home; if you are not completely satisfied, we offer a 30-day return window for most items in their original condition. Our streamlined process ensures that finding the perfect fit for your living space is always a stress-free experience.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your box.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing