Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our White Glove service typically arrive within 2-4 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original condition. Please note that custom-made or final sale items are not eligible for return.
Do you offer fabric swatches before I purchase a sofa?
Yes, we offer complimentary fabric and leather swatches to help you choose the perfect texture and color for your space. You can order up to five swatches via our product pages.
How do I track my Canopy order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also view your order status at any time by logging into your Canopy account.
Are your products sustainably sourced?
Sustainability is a core value at Canopy. We partner with artisans and manufacturers who prioritize FSC-certified woods, recycled textiles, and ethical labor practices.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture investments.